Spanish Speaking Litigant Survey
Group: Fourth Judicial District Research Division
The Research Department of the Fourth Judicial District has conducted fairness studies in many different areas of the court. However, these studies had always been designed for English speakers. In working toward the state court‟s strategic goal of improving access to justice, the Scheduling/Interpreter Division identified an initiative to create and implement a measurement tool for customer satisfaction with interpreter services. We decided to start with Spanish because it yields the largest number of interpreter requests. Throughout the months of March to September, Spanish speaking volunteers approached individuals appearing for various matters in Hennepin County courts and asked them for their feedback on a number of different topics. These topics included the ability of the interpreters, the treatment they received from the judge during their hearing as well as treatment by the interpreters. In addition, there were questions concerning the ease in finding the courthouse and courtrooms. A total of 56 people were interviewed using our Spanish language survey tool.
- Hennepin County
- Sectors (Govt, Non-Profit, etc)
- Location in resource
- Internet Available?
- Has population data?
- Year(s) of Publication
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