PO Customer Service Survey
Group: OR Department of Corrections
Administrators from the Oregon Department of Corrections (ODOC) selected parole officers (POs) as their primary customer. POs are considered consumers of DOC since they use counselor information to develop programming and services for inmates being released from DOC institutions. The survey, developed by Research and Projects at the ODOC, includes six mandated questions measuring Timeliness, Accuracy, Helpfulness, Expertise, Availability of Information and Overall Service. The six mandated questions were essential for comparisons among participating agencies.
- Sectors (Govt, Non-Profit, etc)
- Location in resource
- Internet Available?
- Has population data?
- Year(s) of Publication
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