PO Customer Service Survey

Group: OR Department of Corrections

URL: http://www.oregon.gov/doc/RESRCH/docs/customerservicereportfinaldoc_2012.pdf

Description

Administrators from the Oregon Department of Corrections (ODOC) selected parole officers (POs) as their primary customer. POs are considered consumers of DOC since they use counselor information to develop programming and services for inmates being released from DOC institutions. The survey, developed by Research and Projects at the ODOC, includes six mandated questions measuring Timeliness, Accuracy, Helpfulness, Expertise, Availability of Information and Overall Service. The six mandated questions were essential for comparisons among participating agencies.

Tags

parole, audit, recidivism, revocation, parole officers, corrections, staff

Other Attributes
Sub-location
Statewide
Categories
Sectors (Govt, Non-Profit, etc)
Gov't
Formats
PDF
Location in resource
N/A
Internet Available?
Yes
Has population data?
No
Mappable?
No
Updated?
No
Frequency
N/A
Year(s) of Publication
2012

More like this

No results found.

State/Location Categories Title Group Year(s) of Publication URL